FAIR HOUSING CERTIFICATION
WORKPLACE HARASSMENT PREVENTION
GETTING TO KNOW YOU
INTRODUCTION TO PSYCHOLOGY OF SELLING
TYPES OF SELLING
TYPES OF BUYERS
BUYING DECISIONS
MOVE-IN EXPERIENCE
ADAPTING TO DIFFERENT BUYING BEHAVIORS
PRE-MOVE-IN PREPARATION
KAIZEN
DETECTING FRAUDULENT DOCUMENTS
INCOME VERIFICATION
INCOME CALCULATIONS
INTRODUCTION TO THE MULTIFAMILY INDUSTRY
EFFECTIVE COMMUNICATION
TELEPHONE ETIQUETTE
ACTIVE LISTENING
EMAIL ETIQUETTE
CUSTOMER SERVICE FOR MULTIFAMILY LEASING
BUSINESS ETHICS & PROFESSIONALISM
EXPOSURE & COMPLIANCE
PURPOSEFUL LEASING
THE LEASING PROFESSIONAL ROLE
OUTREACH MARKETING & EVENTS
PROFESSIONAL APPEARANCE
SOCIAL MEDIA
OTHER RENTABLE ITEMS
STRATEGIC APPOINTMENT SETTING
TRAFFIC GENERATION
FIRST IMPRESSIONS IN THE LEASING OFFICE
DAILY LEASING PLAN
LEASING TRAFFIC NOTES
GUEST CARD ELEMENTS
LEASING GOAL SETTING
VIRTUAL TOURS
BUILDING RAPPORT
LEASE FILE PREPARATION
LEASE FILE DOCUMENTATION
INTRODUCTION TO DISCOVERY STAGE & PROBING
QUALIFICATION CRITERIA
OUTBOUND PROSPECT FOLLOW-UP
POST LEASING INTERACTION FOLLOW-UP
INTRODUCTION TO PRODUCT KNOWLEDGE
OVERCOMING OBJECTIONS
INTRODUCTION TO CLOSING
RENTAL APPLICATION PROCESS OVERVIEW
INTRODUCTION TO FOLLOW-UP
PERSONALIZED PRESENTATIONS
COMMUNITY HIGHLIGHTS VS COMPS
PHONE TOUR WORKFLOW
TOUR PATH & PRE-WALK
PRE-TOUR PREPARATION
STARTING CONNECTIONS - ICE BREAKERS FOR LEASING AGENTS
QUALITY OF INTERACTION
CONTACT DATA COLLECTION
DISCOVERY: MUST-HAVE'S FOR APARTMENTS AND COMMUNITIES
DISCOVERY: CUSTOMER MOTIVATIONS
DISCOVERY: PETS
MODEL & SHOW UNITS
BENEFIT SELLING AMENITIES
BENEFIT SELLING APARTMENT HOME
IRC: EFFECTIVE SELLING TECHNIQUES
IRC: COMPLIANCE FUNDAMENTALS
IRC: STRATEGIC LEASING COMMUNICATION
IRC: PROBING WITH PRECISION
IRC: PRODUCT ENGAGEMENT
IRC: CLOSING TECHNIQUES AND FOLLOW-UP
IRC: ELEVATING INTERACTION STANDARDS
IRC: UNDERSTANDING PROSPECT PRIORITIES
IRC: SELLING WANTS & NEEDS
IRC: LEVERAGING APARTMENT FEATURES
IRC: HIGHLIGHTING COMMUNITY STRENGTHS
IRC: TURNING OBJECTIONS INTO OPPORTUNITIES
IRC: ENHANCING FOLLOW-UP TACTICS
IRC: 2-MINUTE RUNDOWN
IRC: PRECISION TRAFFIC NOTES IN LEASING
IRC: INCOME VERIFICATION FUNDAMENTALS
IRC: EFFICIENT MOVE-IN PREP
IRC: STREAMLINED MOVE-IN PROCESSES
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